Tigerair-Scoot Merger: Here’s what you need (or want) to know.

Scoot and Tigerair will become one on 25 July 2017.

Tigerair currently serve Kuala Lumpur, Ipoh, Penang and Langkawi and onwards from Singapore. From 25 July 2017, these routes will be taken over by Scoot, and if you are holding Tigerair or planning on flying with Tigerair, you might want to read more (or read at FlyScoot.com)

Frequently Asked Questions about Scoot and Tigerair Merger
(highlighted sections may be of interests particularly for those flying into/out of Malaysia on Tigerair)

How will the merger affect my Tigerair flights?
The Tigerair brand will be replaced with Scoot. Flight schedules (departure/arrival dates and times) will remain the same, i.e. your flights will depart as scheduled.

How will the merger affect my Scoot flights?
Your Scoot flights will depart as scheduled, however instead of TZ, the designator code will be TR. For example, if you were originally booked to travel on TZ 2062 from Singapore to Hong Kong, your new flight designator code will be TR 2062.

Will the terms of booking change?
The Conditions of Carriage will be updated to reflect the new company information. All other aspects of the conditions, including fare rules and terms of booking will remain the same. In short, it’s business as usual.

Will I be notified of my new flight information?
Yes. If you are travelling on any Scoot flight on, or after 25 Jul 2017, we will be notifying you through email of the Scoot flight designator code change. The notifications will be sent in batches, starting from 16 Jun 2017, either directly or through the travel agency where you made your booking (depending on the contact information provided to us at the time of booking). If you have not received the email notification by 23 Jul 2017, please contact our Call Centre.

I am still holding a Tigerair-branded itinerary. Is it still valid?
Your old Tigerair-branded itinerary will still be accepted as proof of booking and for check-in. We encourage you to obtain the latest itinerary through the Manage My Booking portal on FlyScoot.com to ensure you have the most up-to-date information at least 24 hours before your flight.

Flight Check-In before 25 July 2017
Check-in as per normal at the relevant Scoot or Tigerair counters. Web Check-in for eligible guests and flights may also be done at FlyScoot.com for both Scoot and Tigerair flights.

Flight Check-In on/after 25 July 2017
Look for the Scoot check-in counters at the airport. At Singapore Changi Airport, Scoot counters are located at rows 10, 11 and 12 in Terminal 2. Web Check-in for eligible guests and flights may be performed at FlyScoot.com.

Check-in will closed 60 minutes before departure time.

Booking changes
If you need to amend your booking, where permitted by fare rules, please access the Manage My Booking portal on FlyScoot.com, which has been enhanced to manage both Scoot and Tigerair flights. Effective 25 July 2017, the Tigerair.com website will be disabled. You may also contact our integrated Call Centre for assistance.

What aircraft or fleet types will be available?
With the merger, Scoot will operate two different fleets of Boeing 787 Dreamliner (existing Scoot fleet) and Airbus 320 (Tigerair fleet repainted into Scoot livery). Some of our networks will be served by both fleets, so if you have a preference to travel on either the Boeing 787 Dreamliner or Airbus, please ensure you make the right flight selection.

During the booking/flight selection process, the information of operating aircraft will be presented under the “Operated by” section:

  • The Airbus fleet will be indicated with either A320 or A319 (as repainting will be done in batches, guests may still be travelling in a Tigerair aircraft until the re-painting is completed);
  • The Boeing 787 Dreamliner fleet will be indicated with either B787-9 or B787-8, and the 787 Dreamliner logo.

Will there be a time that all aircrafts will be Boeing 787 Dreamliner fleet and not a mix of Airbus A320 and Boeing 787?
Scoot will operate both the Boeing 787 Dreamliner and Airbus A320 fleets until further notice.

With the new designator code ie. TR, will Scoot flight numbers be 4 digits instead of 1, 2 or 3?
Flight numbers will not change.

Will there be a new website?
The consolidated website is FlyScoot.com. Guest who goes to Tigerair.com will be redirected accordingly.

Will Tigerair and Scoot mobile apps be combined into one?
Similar to the website, Tigerair’s mobile app will be disabled. Guests may continue to use the Scoot mobile app.

Will the NTUC and SCB booking portals be available on FlyScoot.com?
Yes, both NTUC and SCB booking portals will be available on Flyscoot.com. Guest who goes to Tigerair.com will be redirected accordingly. NTUC and SCB will update their customers of the website address changes.

What will happen to Standard Chartered Tigerair Platinum Credit Cards? Will cardholders still be able to utilise the card/ enjoy its benefits? Can SCB vouchers be redeemed after the merger?
This integration has no impact to the usage of the Tigerair Platinum Credit Card and members may continue to enjoy its benefits and privileges until 31 December 2017. The card will be discontinued on 31 December 2017. However, cardholders with previously awarded e-voucher(s) can still redeem them on the SCB booking portal up to 28 February 2018.

Will Tigerair and Scoot have the same check in timings after the alignment?
Yes. Please refer to your itinerary for check-in time.

I have purchased travel insurance together with my booking with Scoot. Would there be any impact since there are changes to designator code and will the Insurance company be notified of the changes?
Your travel insurance policy remains active and coverage is still valid according to the original destination(s) and travel date(s) selected.

What will happen to TigerHolidays (flight + hotel) product and if there will be any similar bundled product offered by Scoot?
Your booking remains valid based on the confirmation email sent to you. If you need to make any changes to your existing booking made before 25 July 2017, please call +65 6701 1301, Monday to Friday, 8.30am – 5.30pm (GMT+8). Scoot will not be offering similar bundled products.

Will the JB-SIN bus transfer be terminated? Currently state that the bus transfer is available and valid until 31 Mar 2018.
The JB-SIN bus transfer service will not be terminated. It is currently still available to Tigerair passengers and has also recently been made available to Scoot passengers w.e.f 1 June 2017. Scoot passengers will continue to enjoy this complimentary transfer service until 31 March 2018. For more details, visit www.flyscoot.com/jb-shuttle.

I have a voucher issued by Tigerair, can I still use it after the merger?
Yes, vouchers issued by either Scoot and Tigerair may be redeemed on FlyScoot.com as it they are still valid (not expired) and bookings meet the voucher conditions.

Will there be any changes to the size of group bookings that can accepted through Scoot’s website? Current TZ website allows max of 20 guests whilst Tigerair allows max of 9 paxs.
You will be able to make bookings for up to 20 guests.

Will I still be able to perform web check-in or mobile check-in with the change of flight number/ designator code?
Yes.

I have purchased an interline booking with your partner airline. Am I able to through check-in at my first departure point and enjoy seamless transfer at Changi International Airport?
Please refer to www.flyscoot.com/en/fly-scoot/at-the-airport/scoot-thru

 

Scoot Network

The merger opens up a whole lot more new destinations for Malaysians to travel on Scoot. Scoot-Thru is available for all transitting passengers in Changi Airport to catch connecting flights in Singapore.

 

Cabin & In-flight Services

So you want to travel the world with Scoot and fly like you’ve never flown before. But how are you going to get there?

Welcome to Economy class with a difference. As the only low-cost airline with a full fleet of wide body 787 Dreamliners, Scoot is proud that the Economy class seats out-size that of other low-cost carriers and are comparable to full-service carriers!

Bundle me up!

Get value travel, tailored to your specific needs. Buy just a seat or add anything from tasty meals to baggage allowance, Wi-Fi access, extra legroom and more. The choice is yours!

To make it even easier, we’ve bundled the most common options together so you can order with one click and enjoy a discount rather than select the extras individually: Fly, FlyBag & FlyBagEat.

Departing flight: Singapore to Krabi Fly
BaggageFlyBag
Fly Baggage EatFlyBagEat
  • Seats Economy seat
  • Seats Economy seat
  • Seats Economy seat
  • Case 20kg checked baggage
  • Case 20kg checked baggage
  • Meals Hot meal with beverage

Economy class seat options

The Dreamliner 787 aircrafts also have extra legroom seat options, as well as the ScootinSilence quiet cabin zone. Whether you want a quiet flight or just wish to add a little legroom, the choice is entirely yours! Just reserve your favourite seat option when you book your flights online. More details below:

Standard seats

Standard seats in Economy have an average 31” seat pitch and 18” seat width. It’s more roomy than other low-cost carriers and comparable to full-service airlines! Reserve your preferred seat when booking flights – choose a window seat, one by the aisle or one next to all your travel companions. It’s that simple!

Super seats

super

Super seats have up to 30% more legroom than Standard seats (up to 34” pitch). Guaranteed to make your Scoot experience that little bit sweeter – all for a tiny add-on fee.

Stretch seats

stretch

Stretch seats are the roomiest of them all, with 50% more legroom than Standard seats (at least 34” pitch). And since they’re located at the front row, there is no seat in the front. Tall or small, you deserve to sprawl!

ScootinSilence quiet zone

silence

Scoot in peace and quiet when you reserve seats in our ScootinSilence zone located upfront. Besides the exclusivity that you’ll enjoy (the under 12 will be someplace else), you’ll also get additional comfort — every seat comes with an adjustable headrest and you’ll get to reserve Super and Stretch seats (where available)! What’s more, you’ll also be able to get off the aircraft ahead of others upon landing!

Wait, you want more?

Is extra legroom not exciting enough for you? Fret not! We have more seat options for the savvy traveller:

With MaxYourSpace, purchase an empty seat next to you if it’s available. (more info here)

Travel like a boss in our ScootBiz cabin — get the full works for less than you’d expect. (more info here)

business

 

Are you not entertained?

ScooTV, re-launched streaming inflight entertainment service on the brand new Boeing 787 Dreamliner fleet delivers the magic of the silver screen onto your very own laptop, tablet or mobile phone. This selection includes Hollywood blockbusters, Asian tearjerkers, binge-worthy television shows and treats for the kids. There’s something for everyone!

Why Scoot with ScooTV?

  • All-you-can-watch. For an all-in price of USD9 (approx. SGD11), you can access all the movies and TV shows on board. Your access will last the entire duration of your flight sector.
  • Compatible with all devices. Whether you’re using a laptop, tablet or mobile phone, you’ll be able to access ScooTV on board.
  • Complimentary on ScootBiz. Access to ScooTV is complimentary for ScootBiz passengers. Simply request an access card from friendly Scootees on board.

 

Take off and log on!

Enjoy inflight Wi-Fi connectivity when flying on the all-new fleet of Boeing 787 Dreamliners. There’s also have in-seat power outlets, so you can take non-stop selfies without having to worry about running out of battery juice.

Why fly with Wi-Fi

  • No excess charges. You will be charged for a fixed duration of use, not for running data or time consumed.
  • Great for connecting flights. As long as your Wi-Fi session has duration left, you can continue surfing on your onward flight.
  • Stay connected. Share your selfies, catch up with friends, or even read up on your destination before you land.

Inflight Wi-Fi connectivity is available in 4 session plans:

Wi-Fi session plan* Price Features
‘Social-Lite’ 20MB plan US$ 5 Great for chat and social apps
20MB data limit
64kbps surfing speed limit
No duration limits
1 hour US$ 11.95 No data limits
3 hours US$ 16.95 No data limits
24 hours US$ 21.95 No data limits

*Your Wi-Fi session duration starts from the time you first log in, and continues even if you log off or lose connectivity temporarily.

How to purchase Wi-Fi

Pre-purchase Wi-Fi online when you book your flights on flyscoot.com.** You will receive an email with your Wi-Fi login details after your flight booking is confirmed. Remember to print or save this email for your flight. Scoot will not be able to retrieve your login details on board!

Purchase Wi-Fi on board your flight. Connect to the ‘ScootWiFi’ hotspot network, launch the the inflight portal on your browser, and purchase your Wi-Fi session. All major credit cards and PayPal are accepted for payment.

**Note: the ‘Social-Lite’ 20MB plan may only be purchased on board during your flight.

How to access Wi-Fi on your flight

  • Once your flight reaches cruising altitude, enable Wi-Fi on your device and connect to the ‘ScootWiFi’ hotspot network.
  • Launch your web browser and wait for the Wi-Fi portal loading page. Alternatively, enter the web address www.scootwifi.com to load the portal.
  • Proceed to purchase Wi-Fi on board, or login to your session if you have already pre-purchased Wi-Fi.

For more info, refer to the Help & FAQs in the inflight portal or the ScooTV guide in your seat pocket.

In-seat power: 100% battery, 0% worry

In-seat power is available on Scoot’s Boeing 787 Dreamliners fleet. With standard 110V/60Hz charging outlets, you can charge all your gadgets during your flight.

ScootBiz customers can enjoy complimentary access to in-seat power outlets on every seat. Economy customers can purchase power outlet access for a small fee.

FAQs

Q: On which flights is Wi-Fi available?

A: Wi-Fi is available on all Boeing 787 Dreamliners.

Q: How is my Wi-Fi usage tracked?

A: Your Wi-Fi session duration starts from the moment you first log in, and continues even if you log off or lose connectivity temporarily. The session will expire once there is no balance remaining.

Q: Can I access Wi-Fi with multiple devices?

A: Yes, but only one device can be connected at a time.

Q: What credit cards are accepted for on board purchases of Wi-Fi?

A: Mastercard, Visa, American Express, Diners Club, JCB and China UnionPay are accepted.

Q: Is Wi-Fi connectivity available at all stages of the flight?

A: Wi-Fi connectivity is only available when the aircrafts is at an altitude of 10,000 feet or higher.

Q: How fast is the Wi-Fi connectivity speed?

A: You should experience speeds similar to the public Wi-Fi/WLAN connections available on the ground. But the actual bandwidth relies on several factors, including the satellite connection to the aircraft, the number of aircraft connected to the satellite, and the number of passengers concurrently using the service.

Q: Can I use YouTube or other streaming video services on Wi-Fi?

A: Yes, but you may experience occasional delays and buffering depending on your video resolution and the actual Wi-Fi bandwidth at the time of your use.

Q: I purchased Wi-Fi, but it was not available or not working on my flight. Where can I get a refund?

A: If you had pre-purchased Wi-Fi before your flight and wish to provide feedback or request a refund, please contact our Call Centre. If you purchased Wi-Fi onboard, please contact HotSpot Customer Care Centre (+49 228 939 2000 or HotSpotService@telekom.de).

 

Seamless flight connections with Scoot-Thru

Enjoy seamless flight connections when you connect between Scoot flights or with selected partner airlines at Singapore Changi Airport.

What’s it all about

Scoot-Thru eliminates all the usual worries around connecting between flights.

  • No rush: Remain in the transit area. You won’t need to clear arrival immigration and check in again for your connecting flight.
  • No hassle: You won’t need to collect your checked bags and check them in again for your connecting flight.
  • Peace of mind: In case you arrive late into Singapore on your incoming flight, causing you to miss your connecting flight, Scoot will re-book you onto the next available flight on the same carrier at no additional charge.

Who is eligible for Scoot-Thru

Guests who are connecting between flights at Singapore Changi Airport, and whose connecting flights are part of a single booking itinerary, are eligible for Scoot-Thru. Participating airlines include Scoot, Tigerair, Singapore Airlines and SilkAir.

If you’re booking online on flyscoot.com or the Scoot mobile app, Scoot-Thru is automatically added to your journey on the carrier!

If your connecting flights are booked on separate tickets and do not belong to a single booking itinerary, you would need to clear arrival immigration in Singapore, collect your checked bags and check in again for your onward flight.

What to do when you’re at the airport

For all journeys except otherwise stated below, you will receive your boarding passes for both flights when you check in for the first flight in your journey. Your baggage will be tagged and transferred to your connecting flight and final destination. When you transit in Singapore, simply chillax in the transit area and board your connecting flight!

However, if your journey departs from Quanzhou or Hyderabad and you’re connecting between Scoot flights or with Tigerair flights, we’ll issue you your boarding passes separately. Take note of the following:

  • When you arrive into Singapore, head to the transfer desk at Transfer E in the Terminal 2 transit area.
  • Present your itinerary, passport and any checked baggage tags.
  • Make sure you’re at the Transfer E desk at least 90 mins before your connecting flight departure time. Better safe than sorry!

If you need help finding Transfer E, check out this interactive map of Changi Airport.

What to do if you miss your connecting flight

Head over to the transfer desk at Transfer E in the Terminal 2 transit area. Scoot counter staff will help to re-book you onto the next available flight on the same carrier at no additional charge.

If your connecting flights are booked on separate tickets and do not belong to a single booking itinerary, you’ll need to make your own alternative flight arrangements to get to your final destination at your own expense.

Can’t find what you’re looking for? Check out our Scoot-Thru FAQs here.

 

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