Enrich Loyalty Frequent Flyer Program.

FREQUENTLY ASKED QUESTIONS (FAQ) FOR FIREFLY

Why can’t I earn and redeem my Enrich miles with Firefly anymore?

Firefly will cease partnership with Enrich and therefore Enrich members will not be able to earn and redeem on Firefly flights.

When is the effective date for Firefly partnership termination?

Effective 1 January 2016, Enrich members will no longer be able to earn and redeem on Firefly.

Can I claim missing miles after 1 January 2016?

Yes, up to 6 months from the flight date. The last date to claim missing miles with Firefly is 30th June 2016.

If I have just redeemed Firefly tickets and flying on the 31 December 2015, will I earn Enrich Miles?

No. Enrich members cannot earn miles when travelling on an Award Ticket. Only full-fare flights will be able to earn Enrich Miles.

I have just redeemed a Firefly ticket for travel in March 2016. Is the ticket still valid ?

Your redemption ticket is still valid as the last date for members to complete their journey on a Firefly redemption ticket is 30th June 2016. Strictly no changes are allowed once the redemption ticket is issued.

Will I be able to earn and redeem Enrich Miles for codeshare flight between MH/FY on (MH5000 flight series)?

Yes. You will be able earn miles on MH5000 flight series (codeshare flight between MH/FY). However, redemption is not allowed on MH5000 flight series.

I am an Enrich Gold member. Can I access the Malaysia Airlines Golden Lounge when travelling on Firefly flights?.

Not anymore. 

Will I be able to redeem on other partner airlines tickets through Enrich Online?

No. Enrich Online is strictly for Malaysia Airlines flights.

Updated 4 Jan 2016